Shipping Policy

1. Delivery Time

Box Packaging Hub generally aims to deliver products within 3–7 days after the order has been processed and dispatched.

Delivery timelines are estimates and are not guaranteed. The actual delivery time may vary depending on the destination, product availability, order quantity, weather, traffic, courier capacity and other circumstances.

2. Shipping Partners

We may use Porter or other suitable courier, logistics, transportation or delivery service providers to deliver your order.

The shipping partner may be selected based on the delivery location, package size, availability, delivery speed and operational requirements. The shipping provider used for an order may therefore vary from one order or location to another.

3. Order Processing & Dispatch

Orders are processed after the required order confirmation and payment requirements have been completed.

Processing time may vary depending on product availability, order quantity, customisation, printing, packaging requirements and other production needs. The stated 3–7 day delivery period generally refers to the transportation period after dispatch and may not include additional production time for customised or specially prepared products.

4. Shipping Charges

Shipping charges may vary depending on the delivery location, package dimensions, weight, quantity, delivery requirements and logistics service selected.

Any applicable shipping charges will be communicated clearly to the customer before dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including applicable contact details and any access information required for successful delivery.

6. Shipment Tracking

Where tracking information is available, it may be shared with the customer through the applicable shipping or communication channel.

Tracking updates are provided by the relevant logistics provider and may occasionally take time to refresh or may not be available for every delivery method.

7. Delivery Delays

While we aim to meet the estimated 3–7 day delivery window, delays may occur due to circumstances beyond our reasonable control, including:

• Traffic, road restrictions or transportation disruptions.
• Weather conditions or natural events.
• Public holidays or operational closures.
• Courier or logistics partner delays.
• Incorrect or incomplete delivery information.
• High-volume periods or unexpected operational demand.
• Events outside our reasonable control.

A shipping delay does not automatically qualify an order for cancellation or refund. We will make reasonable efforts to assist with delivery-related concerns.

8. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, access is unavailable, or the shipment cannot be accepted, the logistics provider may make another delivery attempt or return the shipment according to its procedures.

Any additional delivery or re-shipping costs resulting from customer-provided errors or repeated failed delivery attempts may be charged to the customer.

9. Damaged Shipments

Please inspect your package when it is delivered. If the package or products appear significantly damaged, please take clear photographs of the package and affected products and contact us as soon as reasonably possible.

We will review the matter and coordinate with the relevant shipping or logistics provider where appropriate. Any resolution will be determined based on the circumstances, order terms and applicable law.