Refund & Cancellation Policy

1. No Refunds After Purchase

Once an order has been purchased, confirmed or accepted by Box Packaging Hub, the purchase is non-refundable, except where a refund or other remedy is required under applicable law or where Box Packaging Hub expressly agrees otherwise in writing.

By completing a purchase, you acknowledge and accept this non-refundable purchase policy.

2. Order Confirmation

An order may be considered confirmed once payment, advance payment, written confirmation or another agreed form of acceptance has been received.

After confirmation, we may begin procurement, production, printing, preparation or processing. For this reason, customers should verify all order information before completing payment.

3. Order Cancellation

Cancellation requests made after an order has been confirmed may not be accepted. Where cancellation is accepted at our discretion, any amount already committed to production, procurement, processing, artwork, transportation or other costs may be non-refundable.

Once production or customisation has started, cancellation will generally not be possible.

4. Custom & Printed Packaging

Custom-made, printed, branded or specially manufactured packaging is produced according to customer-provided requirements. Because these products are made specifically for an order, they are not eligible for return or refund due to a change of mind, incorrect customer-provided information, excess quantity ordered, or failure to meet an individual preference.

Customers are responsible for checking and approving artwork, dimensions, text, logos, colours, quantities and specifications before production.

5. Damaged Products

If an order arrives with significant physical damage that appears to have occurred during transportation, please contact us as soon as possible after delivery and provide photographs of the packaging, shipment and affected products.

We will review the issue and determine an appropriate resolution based on the circumstances, available evidence, the order terms and applicable law. A damaged shipment does not automatically create an entitlement to a cash refund.

6. Incorrect or Defective Products

If you believe you have received products that materially differ from the confirmed order specifications or contain a manufacturing defect, please contact us promptly with the order details and supporting evidence.

Where a genuine issue is confirmed, Box Packaging Hub may, at its discretion and subject to applicable law, provide a replacement, correction, credit or another appropriate remedy.

7. Delivery Delays & Shipping Issues

Delivery estimates may be affected by production schedules, courier or logistics delays, weather, public holidays, transportation disruptions and other circumstances outside our reasonable control.

A delivery delay does not automatically qualify an order for a refund. We will make reasonable efforts to assist with delivery-related issues.

8. Reporting a Problem

If there is an issue with your order, please contact Box Packaging Hub promptly and include:

• Your order or invoice reference, where available.
• Your name and contact details.
• A clear description of the issue.
• Photographs or videos where they help demonstrate the problem.
• Any other information reasonably requested by our team.

We may be unable to investigate or resolve an issue where insufficient information is provided.

9. Exceptions & Applicable Law

This policy is intended to clearly communicate our standard commercial refund position. Nothing in this policy is intended to remove or restrict any rights or remedies that cannot legally be excluded under applicable law.

Where a refund is legally required or specifically approved by Box Packaging Hub in writing, the applicable refund will be processed using a reasonable payment method and timeframe.